Our Shipping Policy

We do not allow pick-ups because we are an online store that exclusively delivers.

Your order's shipping costs will be calculated and displayed during checkout.
Orders are shipped directly from our Queensland warehouse.
Within 1 to 2 business days, orders are processed (excluding weekends and holidays)
All orders are sent with a signature requirement.
When your order has delivered, you will receive an email notification with the courier tracking number.

Please expect delivery delays as a result of courier staff shortages and high shipment volumes affecting courier operations.
Please keep in mind that we have no control over how different courier providers process shipments or schedule deliveries.
Please contact the courier company directly with any delivery questions.
Please contact us if you have not received your order within 7 days of getting your shipping confirmation email, and we will investigate.

Please inspect your order immediately upon receipt and notify us of any issues.
Our Returns and refunds policy lasts 14 days. After 14 days of receipt of goods, unfortunately we can’t offer you a refund or exchange.